All sales are final, including Pre-Orders. No exceptions.
RETURNS / EXCHANGES
We do not accept returns or exchanges but we will of course listen to any special request or need you might have. If your item was damaged in transit or defective, please contact us immediately at info[at]citadel9[dot]com
Bulk orders with re-selling or distribution purposes are forbidden.
All orders have a Three-Of-Same-Item-Per-Household policy unless otherwise noted in the product copy. Any orders exceding that rule or with overlapping names, billing and/or shipping addresses, credit card numbers, or contact information will be cancelled and refunded.