Covid-19 Safety Protocols
The Citadel store is not open to the public (and has never been or will be) and only serves online orders. The store has also been closed since the state of alarm was declared in Spain on the 14th of March. That makes the store and the working space a very low risk area in terms of presence or spread of the Covid-19 virus.
Still, we are taking all the necessary precautions to make sure any risk or danger to your safety, our safety and the safety of the delivery couriers is reduced to an absolute minimum.
Even if all sources and experience indicate that it's highly unlikely that a product like a book or a t-shirt could present any danger, our products are sealed and they have been in storage before the breakthrough of the pandemic. Any new product stocks will be revised and quarantined if necessary.
Work area Safety
At the beginning of the every day we sanitize the store, specially the door and the entrance area which are the ones most exposed to the exterior. We have a working table and a "ready for pickup" area that is cleaned every day when we start processing orders. We also use gloves and face masks when manipulating the products.
Delivery Courier Safety
When the driver arrives to the Citadel store to pick your order we keep minimal interaction to protect both him/her and us. The courier can safely pick the parcels from the "ready for pickup" area at the entrance.
Our measures are just the first layer of protection. The next layer is the safety protocols deployed by the corresponding shipping company, and the third (for international orders) being the destination country customs inspections.
Once the delivery courier arrives, please use a face mask to avoid any dangerous interaction (remember is not only your safety but the courier's safety)
After you remove the shipping envelope, discard it in the corresponding recycle bin or container and sanitize your hands. Additionally, we recommend you follow any safety measures issued by your local health authority.
If you have any further questions about safety, please use the contact form.